After you have received the Examination Permit from ASI, call Customer Care at (888) 2046259 to register for an examination. Walk-in testing is not available.
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Call Customer Care (888) 204-6259 |
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| Monday - Friday | 7 am - 10pm |
| Saturday | 7 am - 4pm |
| Sunday | 9 am - 3pm |
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Central Time |
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Before you call, be sure you have the following:
You may make an appointment to test up to three (3) business days prior to the next available examination date. Reservations are made according to ASI Assessment Center capacity and availability. Please refer to the chart below.
| Call on: | To test on or after the following: |
| Monday | Thursday |
| Tuesday | Friday |
| Wednesday | Saturday |
| Thursday/Friday | Tuesday |
| Saturday/Sunday | Wednesday |
| Schedule subject to change | |
You will receive a Confirmation Number. Write down the Confirmation Number in the space provided below and refer to it in any discussion regarding your reservation.
| Confirmation Information |
| Confirmation #: |
| Exam Date: |
| ASI Assessment Center: |
| Customer Care Associate: |
Allowable Examination Combinations
You may take up to two examinations at one examination session with the exception of Adjusters who may take three exams. If you wish to take more than two examinations, you must schedule additional examination sessions.
Information regarding the locations of ASI Assessment Centers can be found on the back cover of this handbook. When you call for your examination reservation, a Customer Care Associate will give you directions to the ASI Assessment Center.
See chart on the back page of this handbook for a complete listing of application and reexamination fees.
If you cannot test for any reason, or decide not to test, the appointment must either be changed or canceled according to the Change/Cancel Policy outlined in this handbook. You are responsible for the full amount of the examination fee, once an appointment for an examination has been made.
To change or cancel your reservation, call ASI Customer Care before your exam at(888) 204-6259. To change or cancel your examination appointment without incurring additional fees, refer to the following chart.If you call ASI to change or cancel your appointment in fewer than the number of days outlined in the chart, you will be responsible for the full examination fee.
This chart does not reflect holidays, which may increase the number of days notice you must give.
| To Cancel Your Exam | |
| Call by: | If your exam is on the following: |
| Wednesday | Monday |
| Thursday | Tuesday |
| Saturday | Wednesday |
| Sunday | Thursday |
| Monday | Friday |
| Tuesday | Saturday |
If You are Absent from a Scheduled Examination
If you are unable to attend your scheduled examination, you may be excused for the following reasons:
If you are absent for an examination, and you have not rescheduled or canceled according to ASI policy, you will owe ASI the full examination fee. Written verification and supporting documentation for excused absences must be submitted to ASI Customer Care within fourteen (14) days of the original examination date.
Fees owed for a missed examination date must be paid at the ASI Assessment Center when you check in for a subsequent examination. You will not be permitted to take an examination until all fees owed to ASI for previous examinations have been paid.
If you owe ASI fees for a missed examination and you will not be taking an examination in the near future, send the payment to ASI Customer Care at:
ASI Arkansas Insurance
PO Box 8588
Philadelphia, PA 19101-8588
Include your name, Confirmation Number, Social Security Number, and original test date with your payment.
ASI complies with the provisions of the Americans with Disabilities Act (42 USCG Section 12101 et seq.) and Title VII of the Civil Rights Act, as amended (42 U.S.C. 2000e, et seq.) in accommodating disabled candidates who need special arrangements to take an examination.
ASI recommends that you request special services as early as possible due to the unique nature of each special request. ASI will make a concerted effort to provide reasonable accommodations as permitted by state licensing agencies and individual ASI Assessment Center capabilities.
The special request fax line is (610) 617-9397. If you require special testing arrangements due to impaired sensory, manual, speaking skills, or other disability, you may mail or fax a written request to ASI Test Center Operations. It should include your name, address, Social Security Number, the examination date, location, and time, and a description of any special requirements. This request must also include supporting documentation from a physician or other qualified professional reflecting a diagnosis of your condition and an explanation for examination aids or modifications. ASI will provide auxiliary aids and services, except where it may fundamentally alter the examination or results, or result in an undue burden. Your exam will be scheduled upon receipt of all required information to ASI.
If you have additional questions concerning ASI's ADA arrangements, please call ASI at (800) 274-3707. However, before any special testing arrangements can be finalized, a written request must be submitted to ASI along with the required supporting documentation.
ASI will determine the time and place of specially arranged examinations and confirm these arrangements with you directly. If you need to retest, please notify us that special arrangements were used for the prior examination.
ASI is equipped with TDD (Telecommunication Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available 8:00 am to 5:00 pm (EST) Monday-Friday toll-free at (800) 274-2617. This TDD phone option is only for individuals equipped with compatible TDD machinery.
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